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Customer Service


See also: Customer Testimonials

Why Buy From Triangle?


Free Domestic Shipping On Orders Over $50
On orders of $50 or more to ship within the contiguous 48 states, shipping is free. We will ship via the method that is best suited for your shipment to arrive in quickly and safely.

120 Day Satisfaction Guarantee
The Triangle Stores believe that you should be 100% satisfied with every purchase you make on our website. If you are ever not satisfied with your products or your service from us, you should contact us immediately so we can resolve any issue in a manner that is satisfactory to you. We offer a 120 Day return policy on all online purchases. This means you can feel free to use our products for as long as 120 days and return them if you are not satisfied. Merchandise returned should be returned in new condition and in the original packaging. You will be responsible all shipping charges to return any items, including any shipping costs that were incurred sending out your original order, unless we shipped an incorrect or damaged item. Also, merchant credit card fees and other fees from on-line processing companies are non-refundable as those companies do not return those fees. If there were any customizations done on a product we cannot offer a refund.

Price Match Guaranteed
We at the Triangle Stores believe in upfront pricing; however, many of our competitors hide their markups in their shipping and handling charges. As a result our low price guarantee is based on the total purchase price. If you should find a lower price including the shipping and handling charges on a legitimate United States competitor's website on an identical item we stock, we’ll match it, beat it or offer another option at our discretion. This guarantee excludes closeouts, liquidations, clearance and online auction items; we will price match prices from any authorized dealer working within established manufacturers pricing guidelines.

We Know Our Product
We stock most of our products. We don't just sell billiards and game room supplies, we actually use most of our products. In addition, we attend industry expos and visit our manufacturers' factories to make sure we're trained properly on their products. As a result, we can educate our customers on the products that best match their budget and personal preference better than the big chain merchant. Our company focus is on game room products only so we can better serve you.

Family Owned & Operated
The Triangle Stores are a family owned and operated business. We realize that the only way for us to be successful is by having the best products and service so we can compete with the larger chain merchants. Since we do not have a big marketing budget, we have always believe in growing our business one customer at a time. If we take care of the customer they will take care of us. So far this philosophy has served us well over the years.


Ordering Policy

[see Privacy and Security Policy]


Pricing Information
All prices shown on this website are for online purchases only. Products for sale in our physical showrooms may differ in price from what is shown on this website.

Disclaimer. BY USING THIS SITE, YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY. THIS SITE IS PROVIDED "AS IS". THE TRIANGLE STORES DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, PRODUCT LIABILITY, AND FREEDOM FROM ERRORS, VIRUSES, AND BUGS OR OTHER HARMFUL COMPONENTS. The Triangle Stores will not be responsible for any errors or omissions in the Materials or information provided on this site, any articles or postings for hyperlinks embedded in messages, nor for any loss or damage caused by your reliance on information obtained on this site or in a hyperlink site. References to third-parties, their products, and/or services does not imply endorsement by The Triangle Stores thereof. This site may contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in updates of the site. The Triangle Stores may make improvements and/or changes in the product(s) and/or the program(s) described in this site at any time without notice.

Shipping Information
We ship all products as soon as possible. Due to variances in availability of some products, please allow up to 12 weeks for delivery on some orders. We ship to all locations within the continental US. For shipments outside the continental US, please contact us for shipping charges. Note: For security reasons, we can only ship to the billing address of the credit card used on an order. If you need your order shipped to a different address, contact us to make special arrangements.

Payment Information
The online store accepts VISA, MasterCard, American Express and Discover credit cards. We also offer 6 month, same as cash, no interest payment plans on any item purchase of at least $100.

Sales Tax Policy
We must collect applicable state and local taxes on purchases made online. Orders shipped to California will incur 8.00% sales tax.

Phone, Fax or Mail Orders
To order products by phone, call 1-866-941-2564 (10am-6pm Pacific Standard Time Monday through Friday, 10am-5pm Pacific Standard Time on Saturday, or 12noon-5pm Pacific Standard Time on Sunday).

To order products by fax, send the fax to 1-714-771-5468.

To order products by US Mail, send mail to:
  Triangle Billiards
  Attn: Customer Service
  1836 N. Tustin St.
  Orange, CA 92865

Phone, fax and mail orders can be paid by credit card (VISA, MasterCard or Discover), or prepaid with a check (order will be sent after check is verified).

Orange County APA