Comments From Our Customers
From time to time we receive letters, emails or notes from our satisfied customers concerning our employees and the services they perform. We present a sampling of these here to recognize the contributions of the dedicated individuals who make Triangle Billiards a successful business:
Dan, I wanted to acknowledge your superb customer care. Customer experience seems even more important than price for this type of purchase. I admire your knowledge/execution of the craft. Best, -- Doug
I want to acknowledge the very special and personal customer service I received from Stephen Pecotte. I requested a change in the engraving of my pool cue order and had a couple of other questions that were handled promptly and professionally by Stephen. Two personal phone calls to my home to answer my questions absolutely ROCKED. Thank you Stephen. -- Ron
Hi, I was in your shop last week and purchased the Willard's tool from you. I used it on both my cues as soon as I got home to New York and had an excellent shape on both cues in less than 3 minutes. I just wanted to say thanks for recommending this tool, when you could have sold me something more expensive that would not have worked as well. You guys have a great store and provide great service. I'm bookmarking your website and will remember this the next time I'm purchasing a McDermott cue. Thanks, --- John
Dear Linda, I am extremely satisfied with the leveling of our Brunswick Windsor pool table. Javier came prepared, adjusted the height of the table, leveled the slate, installed superior wedges, improved the structural integrity of the table, and took extra time to adjust everything up to his high standards. Javier and you should be recognized for the consideration and integrity you have demonstrated to us. --- Michael Hiroshima
Hello Joseph, The poker table cover fit like a glove! It matches the pool table cover perfectly. Thanks! --- Santos Cortez, DDS
I wanted to let you know what a helpful, responsible employee you have working for you named Linda. Whenever I call Triangle Billiards I ask to speak to her because she handles all of my questions and orders quickly and efficiently. Linda has been the most helpful employee you have working for you. I hope you know how lucky you are to have her. She is the reason we call Triangle Billiards - her follow through is the best. --- Joan O'Neill
I wanted to follow up our conversation with Woody about the Brunswick Centennial Cloth. I told you that I was very glad you recommended that cloth since it still looks and plays like it did the day I bought it. Everything you said about it, the ease of cleaning, the play and the durability are true. I would say that the table has been used moderately for a home table. In the two years, it would be safe to say there have been at least one thousand games played. I have been faithful covering the table after use, but have not done anything else other than brushing and wiping down with a damp cloth. This is the only cloth I would have on my table. Please feel free to share my recommendations with any customer who is considering a table and wonders what kind of cloth he should buy. --- Jim Taft
Chris, I just wanted to tell you that I ordered #2311 for my son, who is a magician. He received it and absolutely loves this hanging fixture. It was a pleasure ordering from you. Thank you! --- Roberta Furman
Our first contact with your company was with George Johnson, who presented himself as an experienced sales professional with a jovial personality. He took considerable time and effort to educate us about the table features and offered suggestions as to the suitability of various features for the practical uses intended. We also spoke with Laird Halverson on several occasions and he provided us with his knowledge and experience which helped us to decide on our selections.
Not withstanding the exceptional efforts of Mr. Johnson and Mr. Halverson, the planned installation could not have been achieved with such satisfactory results without the efforts of the installation crew. Everyone was extremely diligent and professional with their respective divisions of labor.
We will certainly recommend your company to acquaintances we meet along the way and will certainly contact you in the future as new games are added to our home. --- James P. McDonough
Hello. I just wanted to say thank you to Linda for being so much help when I was ordering my new pool table light. She told me she would try to get the delivery time cut down, and she did just as she said she would! I called yesterday and found out that our light shipped on the 3rd and should arrive any day. It is nice to deal with someone who keeps their word! Believe me, your site will be the first one we come to next time we are in need of billiard supplies! Thanks again! --- Loretta Beilstein
This letter is to acknowledge the excellent workmanship performed by your employee, Don Boaz, We had a pool table and bar chairs delivered, and Don had an audience the entire time he was putting the pool table together. Don was very confident in what he was doing and impressed everyone who watched. I just felt he should be recognized for the great job he did. Additionally, he has an enjoyable personality too. --- Jodi Schutz
Just purchased a light via phone and internet. My kudos to Linda who was very helpful and pleasant. She deserves credit for a job well done! --- Marshall Matthews